Last Updated: March 9, 2025

This Privacy Policy explains how EniMart Superstore Ltd (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our website www.enimart.co.uk (the "Site"), make a purchase, or interact with us regarding our services (the "Services").

By using our Site and Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make updates: ✔ We will post the revised Privacy Policy on this page.
✔ We will update the "Last Updated" date at the top.
✔ If required by law, we will notify you of significant changes.

2. Information We Collect & How We Use It

We collect personal information from you in different ways, depending on how you interact with our Site and Services.

A. Information You Provide Directly

When you use our Services, we collect information such as:
✔ Contact Details – Name, address, phone number, email.
✔ Order Information – Billing/shipping address, payment confirmation.
✔ Account Details – Username, password, security questions.
✔ Customer Support Information – Any details you provide in communications with us.

❗ Note: Some Site features require certain personal details. Not providing them may limit access to specific Services.

B. Information Collected Automatically (Usage Data)

We automatically collect certain Usage Data when you access our Site, such as:
✔ Device Information – Type of device, operating system, browser.
✔ IP Address & Location – Determined by your internet provider.
✔ Site Interactions – Pages visited, time spent on the Site, links clicked.
✔ Network & Connection Information – Including technical errors and performance logs.

We use cookies and tracking technologies (such as pixels and web beacons) to improve user experience. See our Cookies section below for more details.

C. Information from Third Parties

We may receive additional personal information about you from third-party services such as:
✔ Shopify – Our e-commerce platform that processes transactions and account data.
✔ Payment Providers – To securely process orders (e.g., Visa, Mastercard, PayPal).
✔ Marketing Partners – To improve advertising and customer outreach.

All third parties must handle your data in compliance with their own privacy policies.

3. How We Use Your Information

We use your personal information for the following purposes:

A. Providing & Managing Services

✔ Processing orders, payments, returns, and refunds.
✔ Sending order confirmations, shipping updates, and customer support responses.
✔ Managing your account and purchase history.

B. Marketing & Advertising

✔ Sending promotional emails, SMS, and offers (with your consent).
✔ Showing personalized ads based on your preferences.

📌 Note: You can opt-out of marketing emails anytime by clicking “Unsubscribe.”

C. Security & Fraud Prevention

✔ Detecting, investigating, and preventing fraudulent activities.
✔ Protecting user accounts and transaction details.

D. Customer Support & Service Improvement

✔ Responding to inquiries, complaints, and feedback.
✔ Enhancing our Site experience and navigation.

📌 Legal Basis for Processing (For EEA/UK Residents)
We process data based on:
✔ Contractual necessity – To fulfill purchases.
✔ Legitimate interest – Fraud prevention & improving services.
✔ Consent – Marketing communications.

4. Cookies & Tracking Technologies

Like many websites, we use cookies and tracking tools to enhance user experience. These include:
✔ Essential Cookies – Necessary for Site functionality.
✔ Analytics Cookies – To analyze site traffic and user behavior.
✔ Marketing Cookies – To display targeted ads.

📌 Manage Cookies – You can disable cookies via your browser settings, but this may affect Site functionality.
For details on Shopify cookies, see: Shopify Cookie Policy.

5. How We Disclose Your Information

We may share your personal information with trusted third parties under these circumstances:

✔ Service Providers – Payment processors, IT management, order fulfillment services.
✔ Marketing & Business Partners – Advertising agencies, social media platforms.
✔ Legal Requirements – If required by law (e.g., court orders, fraud investigations).

We never sell your personal information to third parties.

6. Third-Party Links & Websites

Our Site may contain links to external websites (e.g., social media, affiliates). These websites operate independently and have their own privacy policies. We are not responsible for how these third-party sites handle your data.

7. Children's Privacy

Our Services are not intended for children under 16 years old, and we do not knowingly collect data from minors. If we discover we have collected data from a child, we will delete it immediately.

8. Data Security & Retention

We take strong security measures to protect your personal information, including:

✔ Encryption of sensitive data (e.g., payment details).
✔ Secure access controls to prevent unauthorized access.
✔ Regular security audits to detect vulnerabilities.

📌 Data Retention – We store personal data only as long as necessary for business operations, legal compliance, and security.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data:

✔ Right to Access – Request copies of your personal data.
✔ Right to Deletion – Request to delete your information.
✔ Right to Correction – Update incorrect personal details.
✔ Right to Object – Opt-out of targeted marketing.

📌 How to Exercise Your Rights
To submit a request, email enimartsuperstore@gmail.com with your name and request details.

We do not discriminate against users who exercise their privacy rights.

10. Complaints & Contact Information

If you have privacy concerns or complaints, you can:
📧 Email us: enimartsuperstore@gmail.com
📍 Write to us: 22 Ricardo Path, Thamesmead, London SE28 8AQ, United Kingdom
📞 Call us: 07533129331

For data protection matters, our data controller is EniMart Superstore Ltd.

11. International Data Transfers

Your data may be processed outside the UK/EEA where privacy laws differ. We ensure all data transfers comply with UK and EU data protection laws (e.g., GDPR Standard Contractual Clauses).